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You can find in here frequently asked questions about REISSWOLF f.i.t.

What is REISSWOLF f.i.t. ?

REISSWOLF f.i.t. is an audit-proof cloud archive for your document management. In addition to uploading, saving, managing and exchanging data, you can also map entire business processes. The software is web-based and can therefore be used immediately with internet access without additional installations and can be used anywhere.

How do I access REISSWOLF f.i.t. ?

As REISSWOLF f.i.t. is a web-based system, you can access it via one of the usual web browsers, such us Internet Explorer, Mozilla Firefox, Safari or Google Chrome. For security reasons, you only need to have a current version of the browser or the previous version. You can also use the mobile app for smartphones.

What investment do I need to make in order to deploy REISSWOLF f.i.t.?

You don't need to invest in any local hardware or software. We only recommend you have a high-performance document scanner. For the licensing we offer different tariff packages, for which only a monthly basic fee has to paid. The tariff packages differ only in terms of the storage capacity and the maximum number of users. Our support and regular updates are already included in the monthly fee.



How much training should I plan for at the start?

REISSWOLF f.i.t. is intuitive to operate and generally self-explanatory for anyone who works with Microsoft Office on a daily basis. In our experience, the training effort for the average user is a maximum of two hours. It is also easy for IT- literate users to find the answers they need in the clearly presented manual.

Is there a hotline where you can ask questions that are not answered here?

Yes. There are many options for obtaining answers to unanswered questions. First, directly via the help button in REISSWOLF f.i.t. Second, you can email us with your questions or contact us at any time via our hotline +90 262 728 13 35

How secure is REISSWOLF f.i.t.?

Very securely. All the usual up-to-date security features are standard. The servers are located in a certified high-security computer centre and are protected by very strict access restrictions and firewalls. And of course there are regular security checks and updates. In addition, to the many technical security measures, we are certified as a manufacturer of the software according to the NAID-EUROPE / The National Association for Information Destruction and ISO 27001:2013 standard.

How do documents get into the system?

REISSWOLF f.i.t. offers various options for importing documents. Digital documents can be transferred via a file manager, the drag & drop function or various interfaces. Analogue documents can be directly archived in the system via web scan or multifunctional devices.

What kind of scanner do I have to use?

To archive documents directly in the REISSWOLF f.i.t. system, you only need a TWAIN-compatible scanner. Multi-function devices can also be integrated with it.

What documents can I store?

All common file formats can be archived in REISSWOLF f.i.t.

I am a small workshop. Is REISSWOLF f.i.t. suitable for me?

Yes, absolutely. REISSWOLF f.i.t. has been specially developed for the SME sector and can be used by anyone for electronic data management - regardless of sector. Depending on requirements, it can also be used company-wide or even only within specific departments.

Is REISSWOLF f.i.t. suitable for cooperation with external third parties?

Can I also protect my documents against unauthorised access?

Of course. You have the option of assigning individual permissions or determining access guidelines which allow you to limit the availability of the system depending on the day and location. For example, you can define the IP group with access rights so that the system can only be accessed during office hours and within your office premises.

How's it going with workflows?

Document-related tasks and deletion requests are available from the start.With the help of our add-on module "Workflow-Designer" you also have the possibility to simulate your special business processes. For this purpose, REISSWOLF f.i.t. offers a clear graphical user interface in which you can create and edit customized workflows according to a modular principle. In order to keep track of the daily tasks and due dates at all times, each user has a separate overview area at his disposal. An additional highlight is the possibility to initiate automated action when documentsare stored or updated in selected folders.